My refund policy: All of your payments — including any initial deposit — are non-refundable.

If you don't show up, you're still responsible for the amount due. Sounds harsh or like tough love but it's accountability and my policy too. In this commitment you show up and follow through.

I borrowed this refund policy from my own coach and friend Susan Hyatt. Susan calls this her Beyoncé Policy.

Here’s why:
When you buy a ticket to a Beyoncé concert, and then decide you don’t feel like going, or it’s too far to drive, or you can’t find a babysitter, or whatever… what happens? You don’t go. You stay home. You miss out.

Are you going to write an email to Beyoncé and ask for a refund? Hell no. Beyoncé ain’t refunding your money just because you decided not to show up, or mismanaged your schedule, or whatever.

That was your choice. This may sound like “tough love,” but that’s my policy, too.

Bottom line:
Respect your time.
Respect mine.
Say “yes” to the experiences
that you really want — and show up.
Showing up is so sexy.
Beyoncé would approve.